We have not been aware that Bad Juju (owner of Desura) will be announced a bankrupt just a moment after we launched Hatred on their platform.
We have been in constant contact with the company representatives regarding release of Hatred on Desura platform, and we were receiving a feedback and help regarding the game launch until 03.06.2015.
Later on we heard the news about bankruptcy. From that moment it wasn’t possible to have contact with Desura/Bad Juju employees or their management.
We didn’t receive any feedback regarding our contract, the future, and situation of players who activated Hatred game on Desura platform.
From our side all arrangements and game preparations were completed perfectly. The lack of update is also not out fault, as each attempt of game update needs Desura members staff verification. Unfortunately this also failed, and we cannot do anything about that.
Therefore we cannot take any responsibility for Desura neglection and lack of support for Hatred players after this thing happened.
We are sorry, but in this situation Bad Juju is the only company that would provide a support to those who purchased/activated game keys on Desura platform.
It is also the only company that is responsible for any claims about the game refunds, and other issues connected with payment or platform technical problems.